Here's a template for a complaint letter. Note how the writer avoids writing in an angry, sarcastic, or threatening tone. This makes a lot of sense if you think about it since the person reading your letter probably was not responsible for your problem but may be very helpful in resolving it. 
These are the six basic ingredients of a complaint letter:
1. State what you bought, when and where (including serial numbers where appropriate). Or, what work you had done, when, where and by whom.
2. State the problem you have with the product, the work or the service and why you have this problem. Give as many relevant details as you can. If it is a long story, it is a good idea to attach a separate schedule of what happened in time order.
3. Include copies of any relevant documentation (eg. receipts, warranties, letters, guarantees, contracts). List what you are including. Don’t send originals – keep those yourself.
4. State what action you want taken to resolve your complaint, set a precise but reasonable deadline, eg. 10 working days.)
5. State that if you do not hear from them, you will be taking your complaint to …. (the relevant complaints agency).
6. Include details of when and how you may be contacted.
----Handout created by Kisdobos using guidelines from: http://www.infoplease.com/ipa/A0002121.html and http://www.howtocomplain.com/info/cl-template.shtml
Ajánlott bejegyzések:
A bejegyzés trackback címe:
Kommentek:
A hozzászólások a vonatkozó jogszabályok értelmében felhasználói tartalomnak minősülnek, értük a szolgáltatás technikai üzemeltetője semmilyen felelősséget nem vállal, azokat nem ellenőrzi. Kifogás esetén forduljon a blog szerkesztőjéhez. Részletek a Felhasználási feltételekben és az adatvédelmi tájékoztatóban.